Yes Bank Recruitment 2021 Apply for Relationship Partner Branch Jobs Vacancies

• a) Run the processes for account opening, account maintenance & account closure related formalities as per YBL process.
• b) Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc.
• c) Ensure adherence to process & documentation standards (e.g. forms/checklists, welcome calling, approvals, etc.)
• d) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required.
• e) Maintain strict vigilance on the quality of forms and documentation provided.
• f) Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

a) Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.

b) Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations.

c) Ensure strong monitoring of all transactions.

• a) Ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers.
• b) Ensure that adequate records & data pertaining to customer queries and complaints are maintained for achieving greater process efficiency.
• c) Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
• d) Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
• f) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

• a) Responsible to follow all process, policies as per guidelines & audit rating of the branch.
• b) Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective;
• c) Attend to any audit findings and resolve them immediately as applicable

• a) Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office.
• b) Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns
• c) Manage Local Vendors /agency relationships to ensure smooth execution of transaction.
• d) Responsible for Branch upkeep & maintenance and control over the cost.
• e) Must be thorough with banking processes, regulations & guidelines across retail products.
• f) Comply with bank policies and procedures to ensure safety and security of bank’s and customer’s assets

• Graduation /Post Graduation in any Discipline.
• Minimum 1-2 years of experience in banks front office .
• Knowledge of core banking systems, branch operations, asset products including agri/psl lending.
• Maintain relationship with supervisors & peers.
• Takes ownership / Self-motivate ch.d
• Unorthodox/ innovative, solution based approa